Terms of
Service

1. Agreement

By downloading, installing, accessing or using a Tideloo game or tideloo.com, you agree to these Terms.

If you do not agree to these Terms, you should not use the relevant game or website.

Where applicable law requires additional steps for an agreement to be legally binding, those requirements continue to apply.

2. Who we are

Tideloo is a brand operated by Tideloo, an independent game developer based in Türkiye.

In these Terms, “Tideloo”, “we”, “us” and “our” refer to Tideloo trading as Tideloo.

Contact:

hello@tideloo.com

3. What these Terms cover

These Terms apply to:

• tideloo.com;
• games published by Tideloo;
• games distributed by or on behalf of Tideloo;
• versions of our games made available through app stores, game portals, publishers, distributors or other platforms.

A particular game, promotion, platform or service may have additional terms or rules.

Where additional terms apply, they form part of the terms governing that particular game, feature or service.

Third-party platforms may also impose their own terms, which may apply separately to your use of their services.

4. Your licence

Subject to these Terms and applicable platform rules, Tideloo grants you a limited, personal, non-exclusive, non-transferable and non-sublicensable licence to access and use our games for their intended purpose.

This licence does not transfer ownership of a game or any intellectual property rights to you.

Except where applicable law provides otherwise, all rights not expressly granted to you remain with Tideloo or the relevant rights holder.

The licence may be restricted or terminated as described in these Terms and as permitted by applicable law.

5. Acceptable use

You must not use our games or website in a way that is unlawful or that materially interferes with their normal operation.

In particular, except where expressly permitted by us or by applicable law, you must not:

• copy, reproduce, redistribute, resell, rent or sublicense a game or substantial parts of it;
• extract, copy or redistribute game code, artwork, audio or other assets;
• reverse engineer, decompile or disassemble a game except to the extent that applicable law expressly permits such activity despite this restriction;
• modify or distribute modified versions of a game without permission;
• circumvent technical protections or access restrictions;
• use cheats, bots, automation, scripts, memory editors or similar tools to gain an unfair advantage or manipulate gameplay, rewards, rankings or service metrics;
• knowingly exploit a bug or vulnerability to gain an unfair advantage, interfere with a service or cause harm;
• manipulate advertising impressions, advertising rewards, referral systems or monetisation systems;
• generate fraudulent or artificial traffic, interactions or engagement;
• introduce malware, harmful code or other material intended to damage or interfere with a game, website, platform or another user;
• impersonate Tideloo or falsely suggest that you are affiliated with or endorsed by us;
• use Tideloo branding, logos or copyrighted material in a way that infringes applicable rights;
• use our games or website for unlawful, fraudulent or abusive purposes.

Nothing in this section is intended to restrict rights that cannot lawfully be restricted by contract.

6. Age and younger users

The intended audience and age rating may differ between Tideloo games.

Some games may be intended for a general audience, while others may be designed or configured for younger players.

If you are not legally able to agree to these Terms on your own, you may use our games only with the involvement, permission or supervision of a parent or legal guardian to the extent required by applicable law.

A parent or guardian who permits a child to use a game should review the applicable game information, platform rules and privacy information.

Store or platform age ratings provide information about a game but do not replace requirements imposed by applicable law.

Additional protections may apply to children as described in our Privacy Policy.

7. Privacy

Personal data associated with our games and website is handled as described in our Privacy Policy.

Depending on how a game is distributed, third-party stores, portals, advertising providers, distributors and other platforms may independently process information under their own privacy policies.

8. Advertising

Some Tideloo games may be supported or monetised through advertising.

Advertising may be supplied by third-party advertising networks, mediation providers, distributors or game platforms.

We may not select, create, review or control every individual advertisement shown through those services.

The appearance of a third-party advertisement does not by itself mean that Tideloo endorses the advertiser, its products or its services.

If you interact with an advertisement or leave a Tideloo game to visit a third-party service, that third party’s terms and privacy practices may apply.

To the extent permitted by applicable law, Tideloo is not responsible for independent products, services, websites or transactions offered by third-party advertisers.

Nothing in this section limits rights or responsibilities that cannot legally be excluded.

9. Purchases and virtual items

Some games, stores or distribution platforms may offer paid content, virtual items, virtual currency, subscriptions or other purchases.

The availability and terms of a purchase may depend on the game and platform through which it is offered.

Payments may be processed by:

• Apple;
• Google;
• a game portal;
• a distributor;
• a payment provider;
• another platform operator;

or another provider identified at the time of purchase.

Where a third party processes a transaction, its payment and purchase terms may also apply.

Tideloo does not normally receive full payment-card information where payment is handled by a third-party payment provider.

Virtual items

Unless expressly stated otherwise, virtual items, virtual currency and similar digital features:

• are intended only for use within the relevant game or service;
• do not represent money, a bank deposit or an investment;
• have no guaranteed value outside the relevant game;
• cannot be redeemed from Tideloo for cash;
• may be subject to game-specific or platform-specific rules.

Access to virtual items may depend on continued availability of the relevant game, platform or feature.

Where applicable law gives you mandatory rights relating to paid digital content, refunds, discontinuation or purchased entitlements, those rights are not affected by these Terms.

Refunds

Refund availability and procedures may depend on:

• where the purchase was made;
• who processed the transaction;
• the applicable store or platform rules;
• applicable consumer law.

Nothing in these Terms limits any refund or cancellation right that cannot legally be excluded.

10. Intellectual property

Our games and website may contain:

• software;
• source and object code;
• artwork;
• characters;
• graphics;
• animations;
• music;
• sound effects;
• text;
• game designs;
• logos;
• trademarks;
• other creative or technical material.

These materials are owned by Tideloo or used under licence from their respective rights holders.

They are protected by applicable intellectual property and other laws.

Except for the limited right to use our games under these Terms, no ownership or intellectual property rights are transferred to you.

Third-party names, trademarks and other materials remain the property of their respective owners.

11. Feedback and suggestions

You may choose to send us:

• suggestions;
• ideas;
• comments;
• feature requests;
• bug reports;
• other feedback.

Unless we separately agree otherwise in writing, feedback you send to us is not treated as confidential.

To the extent you have the necessary rights to do so, you grant Tideloo a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt and incorporate that feedback for lawful purposes relating to our games, services or business.

We are not required to use feedback or to provide payment or credit for doing so.

Please do not send us material that you do not have the right to provide.

12. Third-party platforms and distribution

Tideloo games may be distributed through third parties, including:

• app stores;
• game portals;
• publishers;
• distributors;
• social platforms;
• web-game platforms;
• other digital services.

This may include distribution services such as Playgama and platforms to which a game is distributed through those services.

A third-party platform may independently provide or control features such as:

• advertising;
• payments;
• cloud saves;
• authentication;
• leaderboards;
• social features;
• technical hosting;
• platform accounts;
• availability;
• regional access.

Your use of those platform features may also be subject to that platform’s own terms.

To the extent that a third-party platform operates independently from Tideloo, Tideloo does not control that platform and is not responsible for its independent operation except where applicable law provides otherwise.

The availability of a Tideloo game on a third-party platform does not mean that Tideloo owns, operates or controls that platform.

13. App store terms

If you obtain one of our games through an app store or another distribution platform, the applicable terms of that platform may also apply.

If there is a conflict between these Terms and mandatory platform terms, the mandatory platform terms apply to the extent of that conflict.

Apple App Store

For games obtained through the Apple App Store, Apple’s applicable terms, including Apple’s Standard End User License Agreement where applicable, govern the licence to the extent required by Apple unless a separate Custom EULA is expressly provided for that game.

These Terms are intended to supplement applicable Apple terms rather than override them.

Google Play

For games obtained through Google Play, your use of Google Play and related platform services is also subject to Google’s applicable terms.

Other stores and platforms may impose their own conditions relating to installation, payment, refunds, device use and platform services.

14. Updates, game changes and availability

Games and online services change over time.

We may, where reasonably necessary and subject to applicable law:

• release updates or patches;
• fix bugs;
• rebalance gameplay;
• add, modify or remove features;
• modify technical requirements;
• change third-party service providers;
• change distribution platforms;
• suspend particular features;
• remove a game from a particular platform;
• discontinue a game or service.

Updates may also be distributed automatically by the platform through which you obtained the game.

We do not promise that every game, feature, server, platform integration, save file or service will remain available indefinitely.

Availability may also be affected by circumstances outside our direct control, including:

• platform changes;
• distributor decisions;
• internet or hosting failures;
• third-party service outages;
• legal or regulatory requirements;
• security concerns;
• technical changes.

Where mandatory law gives you rights relating to paid content or discontinued services, those rights remain unaffected.

15. Disclaimers

To the maximum extent permitted by applicable law, our games and website are provided on an “as is” and “as available” basis.

We do not guarantee that they will always be:

• uninterrupted;
• error-free;
• available on every device or platform;
• free from every defect;
• compatible with future hardware or software;
• suitable for a particular purpose not expressly agreed with us.

Games may contain bugs, balancing changes or technical limitations.

Nothing in these Terms excludes warranties, guarantees, remedies or consumer rights that cannot legally be excluded or limited.

16. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Subject to that rule and to the maximum extent permitted by applicable law, Tideloo will not be liable for losses that are:

• indirect;
• incidental;
• special;
• consequential;
• caused solely by circumstances outside our reasonable control;

or for loss of:

• game progress;
• virtual progress;
• data;
• expected benefits;
• opportunity;

where such liability may lawfully be excluded or limited.

We are not responsible for losses caused solely by an independently operated third-party platform, advertiser, payment provider or other third-party service where the relevant acts or omissions are outside Tideloo’s control.

Nothing in these Terms limits liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury where liability cannot legally be excluded;
• intentional misconduct where applicable law prevents limitation;
• any other liability that applicable law does not allow us to exclude or limit.

Any limitation in these Terms applies only to the extent permitted by the law applicable to the particular claim.

17. Suspension and termination

You may stop using a Tideloo game or website at any time.

To the extent technically available and permitted by applicable law, we may restrict, suspend or terminate access to a game, feature or licence where reasonably necessary because of:

• a material or repeated violation of these Terms;
• cheating or fraud;
• abuse of a game or service;
• security risks;
• unlawful conduct;
• protection of other users or services;
• legal or regulatory requirements;
• discontinuation of the relevant service.

Where termination affects rights that are protected by mandatory consumer law, those rights remain unaffected.

Provisions that by their nature should continue after termination may continue to apply, including provisions concerning intellectual property, liability, disputes and rights already accrued.

18. Governing law and disputes

To the extent permitted by applicable law, these Terms and our relationship with you are governed by the laws of Türkiye.

If you are acting as a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under laws that cannot validly be excluded by contract.

Nothing in these Terms requires you to give up a right to bring a claim before a court, consumer authority or other dispute-resolution body that is available to you under mandatory applicable law.

Where applicable law determines which court or authority has jurisdiction, that law applies.

Before starting formal proceedings, you may contact us at hello@tideloo.com if you would like to try to resolve the issue directly.

19. Changes to these Terms

We may update these Terms from time to time, including because of changes to:

• our games;
• features;
• distribution arrangements;
• platforms;
• technology;
• business operations;
• applicable requirements.

The date at the top of this page shows when these Terms were last updated.

Updated Terms apply from their effective date.

Where applicable law requires advance notice, separate consent or another step before a change becomes binding, we will follow the applicable requirement.

Changes will not retroactively remove rights that applicable law does not allow us to remove.

If you do not agree to an updated version of the Terms, you may stop using the relevant game or service.

20. Severability

If a provision of these Terms is found to be invalid or unenforceable, that does not automatically affect the remaining provisions.

The remaining provisions will continue to apply to the extent permitted by applicable law.

21. Contact

For questions about these Terms, contact:

Tideloo, trading as Tideloo

Türkiye

hello@tideloo.com